The introduction of service management best practice is a joined effort between GS and IT and officially started on 1/1/2010 with the following project governance structure:
Executive sponsor:
Project sponsors:
Management Team:
External Consultant
More details on the 'project' organization can be found here
More details on the 'operational' organization can be found here
During 2013 we switched to an operational mode, and the project organization has become less relevant since.