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CERN Service Management
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CERN Service Management
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There are many aspects to the question how:
How it all started
; a short explanation of the history.
Our method of working
; our best practice reference:
ITIL V3
Process automation
driven by
Service Catalog
The
service owner
role
The
service portal
The
service desk
The
service management tool
Information on the
service structure
some slides with info on
the three dimensions and associated roles and responsibilities
Page last updated on: 30 January 2017 at 17:15